Heysham half hour keeping shoppers happy

Shoppers at an independent convenience store in Lancashire are making the most of a new 30-minute delivery service being offered to them by their local Nisa retailer.

Nisa Local Heysham, Beech Stores near Morecambe has just launched the facility to better support the community following the coronavirus outbreak.

Nisa partner James Brown started making home deliveries at the height of the Covid crisis but orders were received by telephone and the service took up hours of staff time.

Now he has launched an online system via the store Facebook page which enables shoppers to place their order electronically, freeing up staff time to then pick the orders for delivery.

James said: “The demand during lockdown was big and so we started making deliveries but I knew we needed to find a better solution because taking orders over the telephone was really time consuming when the shop was already busy.”

Our unique selling point is the turnaround we’re offering.

The retailer has now branded up his van to advertise the new service which promises a delivery time of just 30 minutes from order being placed and business is picking up.

“Our unique selling point is the turnaround we’re offering. Shoppers access the ordering site through Facebook and can browse through all the categories. There are special offers on there and it’s very simple to use. There are no inflated prices and a small delivery charge with a minimum spend of £10,” explained James.

Although only in its infancy, James said the service has been welcomed and he hopes that once shoppers have used the facility once, they will return again and again.

“We’re advertising on the side of the van as well as social media and it’s something I wanted to try and so I’m hopeful it will work, and we’ll reap the rewards,” he said.