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Corporate Social Responsibility

Nisa is committed to acting as a responsible organisation in its everyday operations and is seeking to continually improve its performance in this area. Nisa’s commitment to the community flows from its core values and principles.

Social responsibility is not an add-on to business activities; it is at the heart of how we engage with the communities where our office and warehouses are located and our retailers operate, and is always a consideration in the company’s engagement with partners, employees, retailers and suppliers.

The Environment

Nisa is committed to reducing the impact of our business activities on the environment, wherever possible. We believe that it is essential that both as a company and as individuals we should operate in an environmentally conscious manner. Partner Support Centre waste is segregated to reduce the volume of general waste going to landfill, with card, paper, plastic and metal all being recycled. The company’s ambient warehouse was built to the highest environmental specification and when launched in October 2005, was the first site in the county to adopt and operate a Green Travel Plan. Nisa distribution vehicles are designed to be as eco-friendly as possible, with increased efficiency to reduce fuel consumption and minimise carbon emissions. The delivery fleet is fitted with telematics, allowing the group to replay routes to ensure that the most efficient journey times are undertaken, reducing wasted miles. The vehicles also run on bio-diesel and have Euro 4 engines. The Partner Support Centre is equipped with considerable energy saving systems including energy saving lamps, daylight and movement sensors on lighting in open plan areas, PIR detectors on lighting in toilets and heat recovery exchange on certain items. There are also dual flushes in the toilets. Nisa launched its Waste Packaging Scheme in 2010, which involves collecting cardboard and plastic from partners’ stores and recycling back at the depot. The scheme reduces the cost of the retailer’s annual waste charges whilst also protecting the environment.

Quality Assurance

Food Standards Agency

All lines under Nisa’s own-label Heritage brand are free from the colours that have been associated with possible hyperactivity in young children, in conjunction with a voluntary ban introduced by the Food Standards Agency.

Organic Food Federation

Nisa is also certified by the Organic Food Federation to trade in organic products.

Caged Egg Pledge

Nisa has pledged that it will work towards removing all caged eggs from its own label range, and from its own label ingredients lists, by 2025. While Nisa has no operational control over the stores in its membership, it will endeavour to work closely with its members with the aim of encouraging the removal of all caged eggs from their stores.

Modern Slavery Statement 2019

This statement is made pursuant to s.54 of the Modern Slavery Act 2015 and sets out the steps that Nisa Retail Ltd ("Nisa") has taken.

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Making A Difference Locally (MADL) is a charity created by Nisa, in conjunction with key supplier partners, to enable independent retailers to donate money to their local communities.

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Cookie Policy

Not only do we sell delicious cookies in your local Nisa store, we use different cookies to give you the best possible site experience. By browsing our site you agree that you love cookies and agree to our Cookie Policy.

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Privacy Policy

Your privacy is our privilege. Read about what we do with any data we collect and why, for consumers, retailers and suppliers alike.

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Social Media Policy

We aim to create a positive, respectful environment & expect anyone engaging to be courteous towards the Nisa social media team & other customers.

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Terms & Conditions

Please read these terms and conditions carefully before using our site.

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Gender Pay Gap Report 2018

This statement sets out the relevant information for Nisa Retail Ltd, as at the snapshot date of 5th April 2017.

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Information Access Request Policy & Procedure

This policy is intended to cover requests for information from external sources about the Nisa organisation and its activities.

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