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Nisa announces new Head of Central Operations

Nisa has confirmed Michelle Scott-Jones has been promoted to become its new Head of Central Operations.

Michelle joined Nisa in 1994 and successfully operated as Administration Manager and then Support & Planning Manager until 2015. Having excelled in those roles, Michelle was offered the position of Business Manager in Trading Support in 2019 – her most recent role before taking on the vacant Head of Central Operations position heading into her 30th year with the business.


A two-time Nisa Colleague of the Year winner, Michelle led the successful data integration between Nisa and Co-op post-acquisition for the whole Trading floor, reviewing and re-working ways of working and processes.

Michelle also became the key Trading systems representative for Brexit and HFSS, working cross functionally with Co-op and Nisa colleagues and key stakeholders to plan & execute future plans.

The Head of Central Operations role reports into Nisa’s new Head of Partner Services Kim Clarkson. The role provides centralised support for Nisa and its retailers, working with a wide range of teams, colleagues, and partners to deliver best-in-class customer service across customer support functions and the customer ordering journey.

Kim Clarkson, Head of Partner Servies at Nisa, said: “I’m thrilled to have Michelle move into the Head of Central Operations position and this again demonstrates the talented colleagues we already have in the building. Michelle is heading into her 30th year with Nisa and has made a significant contribution to the business throughout that time. The role is a difficult one but I’m confident that Michelle will thrive under the responsibility and continue to deliver the best-in-class customer service for our Nisa customers.”

Michelle Scott-Jones added: “I’m absolutely delighted with this new opportunity, and I can’t wait to get started in role. Nisa has been my home for nearly 30 years now and throughout that time I’ve felt supported and encouraged to take my career progression seriously. I’m in no doubt that the role of Head of Central Operations comes with a lot of additional responsibilities but it’s an opportunity I’m really looking forward to.”

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